Order cancelations will be subject to a 5% cancelation fee unless the item is unavailable to ship within 10 days of the stated time (in the Continental USA), or 14 days of the stated time for shipments outside of the Continental USA. Certified MTP is not responsible for in-transit shipping delays.
You may return ground-shipped, unused, and unopened items within 30 days of delivery for a refund. If the return is a result of our error (you received an incorrect or defective item, e.g.), Certified MTP will refund the shipping costs and pay to have the item returned.
For items that shipped via LTL (freight), and are unused, unopened, and within 30 days of delivery, returns may be approved but the customer will be responsible for outbound (return) shipping costs. The inbound (original) shipping costs are non-refundable.
All returns must be requested within 30 days of delivery date and may be subject to a restocking fee. All custom-made products are non-returnable and non-refundable. All non-returnable, non-refundable items are clearly marked within the product page.
If you need to return an item, simply email us at firstname.lastname@example.org. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund receipt within four weeks of giving your package to the return shipper.